These Terms of Service (“Terms”) govern your use and access to our services, including our website (our “Site”), associated mobile applications our mobile application(s) (our “App”), our application programming interfaces, our email notifications or other Internet services under the Company’s control and used for providing services (and any information or content appearing therein, collectively our services (“Services”), regardless of whether you are a paid user or a non-paying visitor. You should also read our Privacy Policy, which explains how we collect and use your personal information, our Payment Terms, which sets out how you will pay for our Services, and our Acceptable Use Policy, which outlines your responsibilities when using our Services.

The Company currently provides Services through various Sites and Apps. Services like bill payment, document management solutions, bookkeeping, tax, CFO, and accounting services are provided through various subdomains hosted on firstcontactsg.com. 

If you reside inor are purchasing services for a company registered in Singapore, your agreement will be with us, a Company registered in Singapore. 

If you reside in or are purchasing services for a company registered in the United Kingdom, your agreement will be with us. 

If you are or are purchasing services for a company registered anywhere else in the world, your agreement will be with us. 

By using our Services, you’re agreeing to be bound by these Terms, our Privacy Policy, Payment Terms, and Acceptable Use Policy. If you are using the Services on behalf of an entity, partnership, or other organisation, then you represent and warrant that you: (i) are an authorised representative of that entity with the authority to bind that entity to this Terms, and (ii) agree to be bound by this Terms on behalf of that entity.

The Company’s Services and any related communications with us are not a substitute for and do not include legal, tax, financial, real estate, or healthcare advice. By clicking on “I accept” on the sign-up page and/or installing the App and/or  otherwise accessing or using the Services, you have read, understood, and agreed to be bound by and comply with the terms and conditions of these Terms. If you do not agree, Customer (as defined below) is not permitted to use the Services.

The Company recommends that you print a copy of this Terms for your records.

1. “Customer” means you or, if you are using the Service on behalf of a Company, entity, or organization, the entity, partnership or organization on whose behalf you are utilizing the Services.
2. “Party” means either Customer or the Company and “Parties” means both Customer and the Company
3. “Recipient” means a Customer who is an accountant, accounting firm, or other third party whose clients include the Company customers. Recipients access the Services in accordance with this Agreement for the purposes of obtaining, with their clients’ authorization, Customer Data about such clients to provide them services.
4. “Representative” means a representative of Customer, including an accountant, accounting firm, or other third party, to whom Customer provides (or for whom Customer authorizes the Company to provide) access to Customer’s Data stored via the Services for the purpose of providing Customer professional services.
5. “Sign-up” means the on-line sign-up process on the Company’s website.
6. “Term” has the meaning set out in Section 6.

Services 

Through our website and apps, the following range of services and solutions using cloud-based software are provide:

Corporate Secretarial Services including but not limited to: the Company incorporation (if applicable); provision of a registered office address and mailroom; maintenance of statutory registers on the Dashboard in accordance with the legal requirements; lodgement and payment of regulatory filings with the Accounting and Corporate regulatory Authority (“ACRA”) of Singapore; provision of a nominee director (subject to the entering into any supplemental documents as requested); preparation of all corporate decisions and resolutions in connection with the governance of a the Company; filing all corporate related changes, including but not limited to change of officers, shareholders, share capital, registered office, particulars of officers or shareholders. 

Accounting Services including but not limited to: preparation of management report; preparation of annual unaudited financial statements (including directors’ statement, profit and loss statement, balance sheet statement, chance in shareholders’ equity, and notes to financial statements); preparation of financial statements in XBRL format; maintenance of general ledger, accounts payable ledger, accounts receivable ledger, and fixed assets ledger; and perform bank and other accounts reconciliation. 

Payroll Services, including, but not limited to: salary calculation on a monthly basis; salary payment to employees via issuance of cheques or through bank transfer; automatic generation of monthly pay slips for employees; central Provident Fund (CPF) registration and monthly payment to CPF; issuing IR8A Form for personal tax including statutory annual filing; preparation and submission of Auto-Inclusion Scheme with Inland Revenue Authority of Singapore (IRAS); and maintenance of payroll file for each employee. 

Additional payroll services, including, but not limited to: tax computation to calculate tax liability of the the Company; preparation of Form C for the Company’s approval; and preparation of tax forms for the Company’s submission.

Work Pass and related pass services in Singapore: application, renewal and cancellation of work passes, and preparation of the necessary documentation, i.e. Employment Pass (EP), Personalised Employment Pass (PEP), Overseas & Networks Expertise Pass (ONE Pass), Letter of Consent (LOC) and S Pass and passes for Dependants i.e., Dependant’s Pass (DP), Long Term Visit Pass (LTVP).

Tax preparation services, including, but not limited to: calculation and filing of Corporate Tax, Personal Tax, Goods and Services Tax, Property Tax,  Withholding Tax, stamp duty, customs and excise duty and other services relating cross-border tax, transfer pricing and operating model effectiveness.

Bill Payment services via an integration with Wise Asia Pacific Pte Ltd.

Document management and invoice extraction services.

By appointing the Company as the Customer’s service provider, the Company shall carry out, or appoint one of its employees to carry out, the duties in accordance with the applicable law.

The Company shall only provide the services as requested by the Customer from time to time orally, in writing or any other manner in which the Company may accept. The Customer agrees that the Company has no liability to the Customer for any loss or damage arising out of or in relation to the Company providing any Services in accordance with Customer’s instructions.

Customer shall indemnify the Company (and/or any of its affiliates) against any and all actions, judgements, claims, demands, costs, taxes and expenses (including legal and/or professional fees) howsoever incurred by the Company in the course of and pursuant to its duties and obligations provided by any the Company Services in accordance with the Customers instructions or these Terms.

The Company may require that, in order for the performance of the Company’s Services (including the services of acting as nominee director in a Customers Company), all Customers shall enter into any supplemental agreements or carry out any acts required by the Company or by law in order for the Company to provide the Services. The Company shall not be obliged to provide any Services if the Customer fails to enter into a supplemental agreement or carry out any acts required by the Company or by law.

If the Company, in its opinion, is obliged to meet any of the Customers requirements or legal obligations, the Customer agrees that the Company is authorised to take any steps that it may in its reasonable discretion deem necessary to comply with such obligations or requirements, which includes taking professional advice or legal advice at the expense of the Customer.

2.11 At the request of the Company, the Customer shall provide the Company with all documents and information as required by the Company in order for the Company to comply with its internal policies, any applicable law or guidelines issued by any relevant regulatory authority and/or for any other reason that the Company may consider necessary from time to time.